Certified Helpdesk Analyst - Tools and Techniques Level 2 (CompTIA) at Global Knowledge

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Course details

How long is the course?
2 days

Attendance pattern
Short Courses

Course qualification
Certified Helpdesk Analyst (Tools and Techniques Level 2)

Awarding body
Computing Technology Industry Association

When does the course begin?
To Be Confirmed

Course info
This course is intended for for front-line telephone support providers working within a typical call centre environment. The course teaches delegates about the tools, technology and terminology used in the Help Desk profession, as well as techniques that will help to increase problem solving efficiency and ability.

How much will it cost?
£495 + VAT

Entry Requirements
Delegates are required to meet the following prerequisites: Completion of G007, Certified Help Desk Analyst Level 1.

Where is the course held? (view on a map)
Glasgow Training Centre
Global Knowledge
George House
36 North Hanover Street
Glasgow
Glasgow, City Of
G1 2AD