Contact Center 6.0 Scripting Part 2 at Global Knowledge

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Course details

How long is the course?
4 days

Attendance pattern
Short Courses

Course qualification
No qualification or certificate

When does the course begin?
To Be Confirmed

Course info
This course includes designing scripts to incorporate advanced voice processing including playing prompts to callers, collecting information from callers such as account number and then using the information collected to make routing or treatment decisions. This course expands on the scripting knowledge learned from course 0326C, Nortel Contact Center -Manager Scripting 1, and introduces advanced script writing skills and techniques. This course also teaches the script writer how to play back critical information such as an expected wait time or place in queue to the caller.

How much will it cost?
£2401 + VAT

Entry Requirements
Participants should have communicate and understand basic telecommunications, Use Nortel technical publications (NTPs), Describe ACD features including Enhanced ACD Routing or other equivalent experience.

Where is the course held? (view on a map)
Glasgow Training Centre
Global Knowledge
George House
36 North Hanover Street
Glasgow
Glasgow, City Of
G1 2AD