IT Service Capability - Operational Support and Analysis 4 Credit Points towards a Expert Qualification (ITIL) at Global Knowledge

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Course details

How long is the course?
5 days

Attendance pattern
Short Courses

Course qualification
4 Credit Points towards a Expert Qualification in IT Service Capability (Operational Support and Analysis)

Awarding body
ITIL Certification Management Board

When does the course begin?
To Be Confirmed

Course info
This course builds on the general principles covered as part of the ITIL Foundation course. This enables the organisation to introduce Event Management, Incident Management, Request Fulfilment, Problem Management and Access Management processes, the Service Desk, Technical Management, IT Operations Management and Application Management functions as integral parts of its overall business-focussed Services Framework.

How much will it cost?
£1495 + VAT

Where is the course held? (view on a map)
Glasgow Training Centre
Global Knowledge
George House
36 North Hanover Street
Glasgow
Glasgow, City Of
G1 2AD